Maintenance turnover is an inevitable part of any business, but in a year that challenged our healthcare system, the numbers for this industry are on the rise. According to the Bureau of Labor Statistics, the average annual turnover rate in the U.S. for 2020 was 45% in the healthcare and social assistance industry.* Our data suggests the turnover rate among maintenance departments in Senior Living could be even higher.
Turnover doesn’t just affect your bottom line – it disrupts your operations and can impact the quality of care your residents receive. A well-designed CMMS is the solution that can help prevent and manage the effects of turnover in your maintenance department.
What is a Computerized Maintenance Management System?
A Computerized Maintenance Management System (CMMS) is a healthcare maintenance management software solution that centralizes maintenance information to facilitate operations in any building. Many high-functioning Senior Living communities have adopted this approach to expedite everything from training and standardization to cross-departmental efficiency.
Discover the top 5 benefits a Computerized Maintenance Management System (CMMS) can bring to an organization just like yours.
Top 5 Benefits of Healthcare CMMS Software
1. Expands the Healthcare Maintenance Labor Pool
You want the best employees for your buildings, but it can be difficult finding the qualified help you need, especially in a field as nuanced as Senior Living. You’ll be seeking maintenance professionals that know the ins and outs of such a demanding industry. However, candidates like this may not always be possible to find. While lacking some of the industry-specific knowledge, someone coming from an apartment or restaurant maintenance director position may still have the technical skills required to excel at this job.
With a CMMS, specific tasks, checklists, regulations, and language are pre-loaded to help new hires with any professional maintenance background get plugged in quickly. By accepting candidates from related industries, you greatly improve the size of your labor pool!
2. Helps New Employees On-Board Maintenance Activities Faster
Much of the costs associated with new hires comes from training – in both time and dollars spent. Maintenance management for healthcare facilities can be improved with a CMMS. A CMMS contains all of your community’s crucial information in one convenient location, making it a centralized hub for important details, best practices and a robust training curriculum. Get your new employees up to speed and in the field faster by giving them easy access to the knowledge they need to succeed.
3. Enforces Maintenance Practices Standardization
Your community runs a certain way, with processes and protocols in place to help you avoid citations, run more efficiently and save money. Ad hoc workflows and renegade workers threaten to sabotage those safeguards. A CMMS allows buildings to implement recurring tasks, streamline building walk-throughs, as well as assign and manage work orders.
4. Backs Up the Life Safety Binder
It’s an unfortunate reality that maintenance directors don’t always leave on good terms. And when this is the case, the Life Safety binder could easily leave with them. This binder contains all the necessary paper documentation state surveyors require when conducting a survey. If it’s all you have, you’re out of luck. A CMMS allows you to keep a digitized backup of these documents so you can replace the binder quickly and with minimal effort.
5. Improves the Relationship Between Administrator and Maintenance
No one likes a micromanager, but sometimes it can feel like the only way for an administrator to get the answers they need. A CMMS eliminates much of the repetitive back-and-forth by keeping maintenance activities and information available at the click of a button or tap of the app. Was the monthly fire sprinkler test conducted? Check online. How many work orders were assigned today? Check online. A CMMS builds trust, frees up people to do their jobs and instills peace of mind that what needs to get done, gets done.
For more ways to improve your maintenance staff operations, view How to Improve Staff Efficiency and Effectiveness.
Want to improve your maintenance operations with a Healthcare CMMS?
The TELS Platform CMMS works by giving you unparalleled control, efficiency and cost savings. Specifically designed for Senior Living, this web-based solution helps you manage your building and conquer maintenance turnover with:
- A curated library of Life Safety and regulatory tasks to ensure anyone can pick up where someone else left off.
- TELS Masters online training program to on-board new staff.
- Best practices, turnover checklists and recurring tasks customizable for your building.
- Electronic records of all documentation needed for surveys or inspections.
- A centralized hub for both administration and maintenance to keep a pulse on operations.
TELS has one low monthly fee for unlimited users to help streamline your buildings maintenance operations.
*Table 16. Annual total separations rates by industry and region, not seasonally adjusted. (2021, March 11). Retrieved April 06, 2021, from https://www.bls.gov/news.release/jolts.t16.htm