How Can We Help?

Find answers to commonly asked questions and access helpful training and reference documents. Reach out for assistance via the contact form at the bottom of this page.

Frequently Asked Questions

Integration with EMR Systems

How does the DS smart™ platform interface to the PointClickCare EMR system?

The DS smart™ platform communicates to the PointClickCare EMR system using the facility’s network to transmit data over the Internet to PointClickCare. PointClickCare provides an Application Program Interface (API) that is used for managing login credentials, providing resident information and storing vital signs readings.

Do I need to have separate logins for the product connected to the DS smart™ platform? How do I keep the DS smart™ user settings in sync with my EMR system?

There are no special management settings required to configure the DS smart™ platform. It uses the login information stored in the PointClickCare EMR system. Users will use the same user IDs and passwords that they use for logging in to PointClickCare. Any changes that are made in the PointClickCare EMR system for caregivers, login authorization, residents and their assignment to specific caregivers are automatically reflected in the DS smart™ system when the caregiver logs in. Caregivers will need to have “Weighs & Vitals: ADD” access with PointClickCare to send vitals to chart.

Where does the resident information (resident name, date of birth, MRN and resident image, if available) come from and how is it managed?

The resident information displayed on the tablet is downloaded from the PointClickCare EMR system. Updates to resident list that are made in the EMR system will be updated upon caregiver login in the resident information that is displayed by the DS smart™ platform.

What will my EMR provider charge me for this? If you don’t know, what questions should I be asking them?

Direct Supply partners with PointClickCare to make sure the DS smart™ platform works properly with the PointClickCare EMR system, but the two companies do not manage licenses and fees for each other’s products and services. PointClickCare currently requires authorized integration to its EMR system. You should contact your PointClickCare representative to understand the fees that may be associated with the integration. Let them know you plan to use the DS smart™ product to interface your connected clinical devices to your EMR system.

How do I let my EMR provider know that I will be using the DS smart™ platform to send clinical readings directly to their system?

Reach out to your PointClickCare account manager and simply tell them you want to turn on the integration with the DS smart™ application. They will ensure you have an active HL7 5-pack license and then send you a Letter of Authorization. Within this document, you will need to specify whether you want to enable this integration for all of your facilities or just specific facilities that you can list within the document. This document will then need to be signed by both a representative of your corporation/facility as well as a representative from Direct Supply. Once signed, this document can be scanned and sent back to your PointClickCare account manager.

Network Requirements/Data Security

Does the DS smart™ product comply with HIPAA requirements for protecting electronic Personal Health Information (ePHI)?

The DS smart™ platform complies with HIPAA requirements and was designed for proper processing of ePHI data. It encrypts all ePHI data when it is stored on the tablet or on a HIPAA-compliant cloud server. It also encrypts all ePHI data that is transmitted between devices.

Are there any special network or security requirements for the DS smart™ platform?

No unique security or network settings are required. The DS smart™ platform uses web service data transmissions to communicate with the PointClickCare EMR system using the standard HTTP/HTTPS ports 80 and 443. All ePHI data that is sent between the tablet and the PointClickCare EMR is encrypted.

Other connected clinical device solutions that I’ve looked at require setting up and configuring servers, specific network settings, custom hardware, user accounts and significant configuration of the equipment. What does the DS smart™ platform require?

The DS smart™ platform was designed for simplicity of operation. It uses standard network settings, doesn’t require a special server or custom hardware, and uses caregiver and resident information from your PointClickCare EMR system. All it requires is that the tablet contains the DS smart™ app, which can be downloaded and activated remotely.

The Wi-Fi network in my facility is spotty. How does this affect the DS smart™ platform?

The DS smart™ platform is designed so it can support momentary disruptions in Wi-Fi network connections, or it can be used in certain sections of a building where Wi-Fi reception is spotty. It is not designed to operate without Wi-Fi or internet connectivity for long periods of time. The DS smart™ platform must be able to communicate with the Wi-Fi network and the internet when the caregiver logs on, but if it loses the Wi-Fi signal while taking vital sign readings, it will continue to operate. It will store the readings that are taken, and once it has re-established a Wi-Fi signal, it will automatically send the readings to the EMR system.

What happens when the Wi-Fi service or the internet connection for the facility is down?

The DS smart™ platform will continue to operate and store readings as long as the caregiver remains logged in and is using the application. If the caregiver logs out or turns off the DS smart™ tablet prior to restoration of network service, the readings that were taken will be lost. If Wi-Fi or internet service is not restored within two hours, the caregiver is automatically logged out and the saved readings will be lost.

Tablet Information/Management

How do I select the tablet that runs the DS smart™ app? Can I use my existing point-of-care tablets for the DS smart™ app?

Initial customers are being asked to purchase the tablet from Direct Supply so we can confirm the tablet DS smart™ Platform FAQs runs the DS smart™ app properly. The solution currently supports Android 6.0 or higher tablets. In the future, the DS smart™ app will be able to run on both Apple iOS and Android tablets, and the care provider will be able to select the tablet being used. The DS smart™ app is designed so it can use the same tablet that is used for the point-of-care interface provided by PointClickCare (POC application for Apple iOS and POC website access for Android).

How is the tablet managed? Am I able to apply my device management software to the tablet?

Tablets can use device management software, but it is not required. If the tablet is purchased from Direct Supply, it will come pre-configured with software for managing the tablet and additional software cannot be added. If customers purchase their own tablet, they can choose to load their own device management software on the tablet.

How will I clean the tablet?

The connectivity hardware (tablet, tablet case and cable) may be surface-cleaned by using a soft cloth dampened with either a commercial, nonabrasive cleaner or one of the following solutions: 70% isopropyl alcohol or 10% chlorine bleach solution (do not use bleach directly on tablet). Lightly wipe the cable as well as the top, bottom and front surfaces of the tablet and tablet case.

Updates/Customer Support

Will the Attendant® Connected Vital Signs Monitor (VSM) still work if the tablet stops working?

Yes, the VSM is designed to take vital sign readings as a stand-alone clinical device even if the tablet isn’t working. However, if the tablet isn’t working, the DS smart™ app won’t be able to transfer the readings automatically to PointClickCare. Caregivers will need to record the readings manually and transfer them to the resident record within PointClickCare.

How are updates to the DS smart™ app managed? How often are they made available? Is there a charge for an update?

The DS smart™ app is updated by downloading an update, similar to what is done for other tablet apps. These updates are provided whenever enhancements are available. App updates are included in the annual building maintenance fee.

What is covered by the annual building maintenance fee?

The annual fee covers ongoing support of the DS smart™ platform and provides software app updates as well as technical phone support during business hours – Monday – Friday , 8 am – 5 pm CST.

Can Direct Supply provide remote support? What does that cost?

As with all products that Direct Supply sells, support is provided for the VSM and DS smart™ products. There is an annual maintenance fee of $399 per building that covers support. Phone support is available during business hours – Monday – Friday, 8 am – 5 pm CST. Direct Supply does not provide remote management of the DS smart™ platform at this time.

Can’t find what you’re looking for?

Fill out the form below to connect with a friendly DS smart representative.

Your privacy is important to us. Read the DS smart™ Technology Privacy Policy.