To Our Partners in Caring:
While the important work of serving Senior Living is in peak need right now, our collective commitment to this industry is at an all-time high. We’re committed to helping you overcome this unprecedented healthcare crisis with unprecedented levels of service and support.
Here are some of the ways we are working to rise to the COVID-19 challenge:
- Prioritizing Senior Living
We are working closely with the Presidential Task Force, the CDC, AHCA, Argentum and others in the industry to ensure that you and your seniors are prioritized for supplies, resources and regulatory guidance during these trying times.
- Managing the Supply Chain
Our Supply Chain Task Force is working around the clock with manufacturers, distributors and service providers to address issues and ensure that the supply networks vital to fulfilling your needs are in place and are robust!
- Continuous Product Updates
We are frequently updating our product content on the web to give you the most up-to-date information about availability and delivery of critical orders.
- Navigating Delivery Protocols
We have instructed our carriers and service providers to follow the CDC guidelines that relate to general best practices for healthcare facilities when delivering products or performing services, and they are aware that our customers may have facility-specific protocols that must be followed.
- Your Account Manager is Standing By
Our teams remain available so that we can continue to provide our OUTRAGEOUS customer service to you no matter what!
We are committed to serving Senior Living with the same herculean efforts that we see you providing on the frontlines of care. As the situation evolves, we will continue to provide the latest information and resources to help you tackle the COVID-19 crisis. Thank you for your incredible dedication in the face of uncertainty! We are in this together!
Your Direct Supply Team