The Senior Living building management industry faces no shortage of regulatory challenges. This is especially true in California, where the Office of Statewide Health and Planning Development (OSHPD, pronounced “osh-pod”) poses unique compliance issues.
Marcelo Burgos, the new TELS district manager for Southern California brings a diverse background in maintenance and operations for Senior Living as well as Acute and Sub-Acute Care in California and the Southwest U.S. He’s well-versed in the challenging regulatory environment, including work with OSHPD.
Where did you begin your career?
Well, my very first job I started working for a hospital as an electrician, but it was only part time. I found out about a nursing home also owned by the hospital that was hiring for a full-time maintenance director. I got it and worked there for 10 years.
Have you always worked in Senior Living?
No, I’ve held various roles for Senior Living, hospitals and surgical clinics, and commercial buildings. Everywhere from maintenance director to regional consultant to director of operations. As a regional consultant for one corporation, I covered 57 Skilled Nursing and Senior Living buildings in their Pacific division where I helped oversee projects and train new maintenance directors, among many other duties.
That’s a diverse lineup of roles and industries. What was your favorite?
[Chuckling] Well, they say your heart always belongs to where you started, and I’ve always enjoyed working in Senior Living. It’s why I’m so excited to be with Direct Supply TELS now and bring all my experience to the benefit of our customers.
Why is Senior Living work so meaningful for you?
Working with the residents. I used to tell my guys, I know you’re busy working on big things, but when a work order comes in for something small for a resident, even if it’s a light bulb, do it. That’s the important stuff. Handle those small projects as big projects.
“Well, they say your heart always belongs to where
you started, and I’ve always enjoyed working in
What skills will you carry through to your new role as TELS district manager for Southern California?
I’ve seen it all and I’m here to support in any way I can. I can sit down with our customers to talk through project needs and, just as importantly, what a project doesn’t need as well as budgeting and costs. This could be remodels, generators, HVAC systems, budgeting, quotes, you name it. I’ve also had a lot of experience navigating the tricky world of OSHPD.
What is OSHPD?
OSHPD monitors construction, renovation and safety of hospitals and Skilled Nursing facilities. It’s a special set of safety standards and regulations specific to California.
What are some of the biggest challenges surrounding OSHPD?
Well, there are many, but that’s what I’m here for. Everything from architects to permitting to hiring the OSHPD-specific Inspector of Records (IOR), who is integral to the process and getting any project approved and done right.
“I’m here to help make your project run smoothly and by the book. “
How can you help buildings be compliant with OSHPD?
First things first, we’ll look at IORs, discuss and make sure you’re comfortable with the rates, and on-board him or her. Then, we’ll conduct regular meetings with the IOR, maintenance director and all other key players to keep the project on schedule. I’m here to help make your project run smoothly and by the book. There’s obviously a lot more that goes into it, but we’ll set the foundation and I’ll ensure the right communication and milestones all the way through.
Have Questions about OSHPD or Other Projects? Contact TELS or Your District Manager Today.
TELS Building Services has 9 district managers that are strategically located around the country to provide regional field support on large projects, issue resolution and service provider relations. These professionals bring years of real-world experience to serve as a valuable local resource and an extension of your facility management team to help with:
- Project Management
- RFP Scope Management
- Capital Planning Support
- And much more
Contact the TELS district manager in your area or call 888-433-3224 for assistance.