Referral Management, Solved

In the fast-paced world of post-acute care, efficiency and trust are everything. This is especially true for managing patient referrals. For skilled nursing facilities (SNFs), every minute counts. Every detail matters, and every lost referral is a missed opportunity to deliver care and fill a bed.

pac-IQ has solved referral management with its innovative platform. The patent pending software solution saves time, money and helps staff focus on providing high-quality care.

Experienced registered nurses created pac-IQ. The founders designed it specifically for the needs of SNF operations. pac-IQ helps providers improve admissions, increase occupancy, and make better decisions quickly. But what truly sets pac-IQ apart isn’t just the AI powered workflows or real-time reporting – it’s the customer experience.

We sat down with Kelli Collins, VP Admissions & Intake at Brickyard Healthcare and Tricia Whaley, Senior Director of Provider Relations at CHR Consulting Services, Inc. to hear how pac-IQ has impacted their workflows, census growth, and team satisfaction. Their stories reflect a platform built on listening, partnership, and results.

Faster Referral Management. Better Care.

Before using pac-IQ, both organizations had a common problem. They dealt with slow, manual processes. These processes made referrals take longer and left staff feeling overwhelmed.

With pac-IQ, healthcare organizations get a user-friendly platform that supports teams with intuitive AI-driven workflows. For providers like Collins and Whaley, building informed care plans becomes fast and easy – improving quality of care and the overall patient experience.

“pac-IQ has really sped up the process,” Whaley shared. “By using referral-IQ, the average referral time is now decreased to five minutes. It would have taken 10 to 15 minutes – or longer – just to log in to our old system, download the documents, and print them.”

That speed isn’t just a convenience – it’s a competitive advantage.

“In our world, whoever gets to ‘yes’ first usually gets the referral,” Collins emphasized. “With pac-IQ, we’re responding to referrals faster, and in some cases, the AI tool responds immediately. That’s a game-changer.”

AI That Addresses Clinical Needs

While AI has become a buzzword in post acute care settings, clinical input built pac-IQ’s intelligent systems. By listening to the needs of those we serve, we tailored pac-IQ to address the evolving demands of post-acute care.

“Some of our referrals are 300 pages long,” Collins explained. “Our RNs used to have to read every page. The AI tool pulls out the important things from the beginning of the admission… It helps our call center team, who aren’t nurses, make faster, better-informed decisions.”

This smart automation does not replace the human touch. Instead, it empowers care teams to take healthcare systems to the next level. Instead of spending hours pouring over paperwork, teams can work faster with electronic health records.

Post Acute Care Referral Management Technology – Built for You

One common theme in customer conversations is the high-touch support pac-IQ offers. Many products or services offered in the industry focus on signing new clients, but neglect to support them beyond the initial onboarding phase. With pac-IQ, the support is strong not just during onboarding, but at every step.

“The onboarding was really smooth – from the set up to sending pac-IQ the user information, to getting the user set up” Whaley noted. “I give the customer service ten stars.”

Collins echoed the sentiment: “pac-IQ has developed workarounds for every obstacle we’ve had… They’re just very responsive! It’s refreshing to have someone at your fingertips who has the answers to questions.”

The pac-IQ team’s deep industry experience roots their commitment to meet customer expectations. All three founding members of pac-IQ are registered nurses. They understand the challenges of the industry and how to solve unique and complex problems.

“The knowledge and understanding of the industry is just an overall plus.” Whaley shared about the pac-IQ team. “Their excitement, their knowledge and their partnership has been great. And we continue to see that… it’ll be a year that we’ve been working with Adam, Lee and Tasha and it’s the same level from day one.”

Real Numbers. Real Impact.

Beyond improving workflows, pac-IQ delivers measurable results that matter to leadership and finance teams alike:

• Referral processing time reduced by more than 50%, from hours to just 5–7 minutes per referral
• Hundreds of overturned denials converted into admissions
• Thousands of hours of labor offset across customers in 2024
• Real-time referral reporting, enabling data-driven decisions by the hour – not the quarter

With built-in dashboards, facilities can easily track referral volume, response times, acceptance rates, and census trends. “Now we can give accurate reporting numbers without having to do everything manually, which is cost savings and gives us greater labor efficiency” Collins explained.

Transparency, Trust, and Long-Term Partnership

In an industry where vendors often make impressive promises but fail to deliver, pac-IQ has earned customer loyalty while quickly becoming the gold-standard in referral management software. We commit to this standard by being honest, involved, and reliable.

“They sold us a product that did what they said it would do,” Collins said. “Transparency in our industry is crucial and pac-IQ has been very transparent.”

It’s Time to Work Smarter, Not Harder

The world of skilled nursing is complex and high-pressure – but managing referrals shouldn’t be. With pac-IQ, SNFs can work smarter, respond faster, and elevate every step of the intake process.

Want to grow your census, reduce admin work, or visualize your referral pipeline? Our customers agree that pac-IQ is the trusted solution.

Interested in an improved referral management process? Contact the pac-IQ team to schedule a personalized demonstration.